June 16, 2021

Xbox One X

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2K customer support overwhelmed by NBA 2K19 complaints

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2K’s customer support service is struggling to deal with the volume of complaints as NBA 2K19 players log a litany of issues, including lost in-game currency (VC), progression problems, and neverending games (thanks, Kotaku).

Others are reporting that the sports series’ latest release also has issues with court conquerors and inexplicable MyCareer file deletions. At the time of writing, it appears the problems are widespread across most platforms.

Right now the issues seem mostly confined to MyCareer mode, but given this is usually where players invest their in-game currency, VC – typically accumulated by purchasing the currency with real-life money or offered as part of special edition bonuses – this means many players are losing a significant portion of their virtual funds.

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